We want your shopping experience to be simple, transparent, and enjoyable from the moment you place your order until your sweet treats arrive at your doorstep. This Shipping Policy explains our order processing times, shipping options, delivery expectations, and important information regarding your order.

We currently ship only within the United States. At this time, we do not offer international shipping, local delivery, or local pickup options.

Order Processing Times

Once your order is successfully placed, our team begins preparing your Lumetorsa marshmallow treats for shipment.

• Orders are typically processed within 1–3 business days.
• Processing times do not include weekends or public holidays.
• Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
• During high-demand periods such as holidays, special promotions, or seasonal launches, processing times may take slightly longer.

You will receive a confirmation email once your order has been successfully placed and another notification when your order has been shipped.

Shipping Coverage

United States Shipping Only 🇺🇸

Lumetorsa currently ships orders to addresses located within the United States only.

We do not currently offer:

• International shipping
• Local delivery services
• Local pickup options
• In-store pickup

Please ensure that your shipping address is complete and accurate before submitting your order to avoid delays.

Shipping Times

After your order has been processed and shipped, estimated delivery times are:

Shipping Method	Estimated Delivery Time
Standard Shipping	3–7 business days
Expedited Shipping (if available)	1–3 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier performance, weather conditions, holidays, and other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated based on your order details, delivery location, and available shipping options at checkout.

From time to time, Lumetorsa may offer:

• Free shipping promotions
• Discounted shipping offers
• Seasonal delivery deals

Any available shipping promotions will be clearly displayed on our website or during checkout.

Customers are responsible for reviewing the final shipping cost before completing their purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor your package's delivery progress.

If you have not received your tracking information within the expected timeframe, please contact our customer support team and we will be happy to assist you.

Delivery Delays

While we work hard to ensure your order arrives on time, some delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays
• Holidays and peak shipping seasons
• Incorrect or incomplete shipping information
• Unexpected transportation issues

Lumetorsa is not responsible for delays caused by shipping carriers or events outside our control. However, we will always do our best to support you and help resolve any shipping-related concerns.

Damaged, Lost, or Missing Packages

We carefully prepare and package every Lumetorsa order before shipment. However, if your package arrives damaged, appears lost, or you experience an issue with delivery, please contact us as soon as possible.

When contacting us, please provide:

• Order number
• Customer name
• Description of the issue
• Photos of damaged packaging or products (if applicable)

Our team will review your request and work toward the best possible solution.

Address Changes & Order Updates

Please carefully review your shipping information before completing your purchase.

If you need to update your shipping address, contact us as soon as possible after placing your order. We will do our best to assist you, but changes cannot be guaranteed once an order has entered the shipping process.

Lumetorsa is not responsible for orders shipped to incorrect addresses provided by the customer.

Incorrect or Undeliverable Addresses

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipping.

Please ensure all delivery details are accurate before placing your order.

Contact Us

If you have any questions regarding your order, shipping status, or delivery information, please contact our support team.

Thank you for choosing Lumetorsa. We appreciate your support and look forward to delivering sweet moments directly to your door.